Refund Policy

We want you to be happy with your purchase. Because Jolix Solutions sells digital goods that are delivered instantly, the following policy applies. Payments and refunds are processed by Paddle, our Merchant of Record.

1. One-time prompt packs

Prompt packs are digital products delivered immediately by email. If a pack is faulty, not as described, or you did not receive it, you are entitled to a full refund. Because the content is revealed on delivery, we offer a 14-day satisfaction guarantee: if you are not satisfied, contact us within 14 days of purchase and we will review your request in good faith and issue a refund where appropriate.

2. Subscriptions

You can cancel your subscription at any time; you will keep access until the end of the current billing period and will not be charged again. We do not generally provide refunds for the current or past billing periods once the period has started, except where required by law. If you were charged in error or experienced a technical problem, contact us and we will make it right.

3. Statutory rights

Nothing in this policy affects your statutory rights. Consumers in the EU/UK have a 14-day right of withdrawal for digital purchases; however, by starting a download or accessing the digital content immediately, you acknowledge that this right may be lost once delivery has begun, to the extent permitted by law.

4. How to request a refund

Email [email protected] from the address used for your purchase, including your order reference (found in your Paddle receipt). We aim to respond within 2 business days. Approved refunds are returned to your original payment method by Paddle.

5. Contact

Questions about refunds? We're here to help at [email protected].